Frequently Asked Questions
Is it necessary to book?
Can I book a specific pitch?
Sorry no, all our pitches are allocated at time of arrival.
Do I need to pay a deposit to secure my booking?
Full payment is required before arrival.
What methods of payment do you accept?
We accept cash and all major credit cards including Visa, Mastercard, Maestro, American Express and Electron.
Can I change my arrival/departure dates?
This is possible if we have the availability.
Do you allow commercial vehicles on site?
Sorry, no we don’t allow any commercial vehicles onto the Flaxton Meadows campsite.
10% Blue Light discount for cabin bookings
For cabin bookings only we offer a 10% Blue Light discount upon proof of Blue Light card, when booking directly with us.
Do you allow visitors?
Yes guests are welcome to visit you at Flaxon Meadows during your stay at the site. There’s a small charge for each adult guest and vehicles. All guests must report to Reception on arrival. Any guests are asked to have left the campsite by 18:00.
Cancellations & Refunds
Will I be charged for cancelling my booking?
If you cancel your booking you’ll lose your non-refundable booking deposit.
Can we get a refund if we leave early if the weather is bad?
Sorry, we don’t offer refunds for early departures.
How can we get a refund?
We currently don’t offer refunds but we can transfer your booking to an alternative date if availability allows.
Arrivals & Departures
What time can I check in from on arrival day?
Check-in times are as follows:
Touring Park: 14:00 – 18:00
Cabins: 16:00 – 18:00
What time do I need to leave on my departure day?
We ask our touring guests to leave by 12 noon on the day of departure.
Guests staying in our cabins must leave by 10:00am.
What should we do if we need to leave before Reception is open?
Please inform Reception of your departure time and we’ll assist with your departure.
Is it possible to have a late evening or early morning arrival?
Sorry we can not accommodate late evening/early morning arrivals!
General Camping Information
Are camp fires and BBQs allowed?
Barbeques, open fires, fire pits and wood-burning are not permitted on-site as we have many trees throughout the site.
Can I park my car next to my pitch or log cabin?
What is your noise policy?
The noise level of radios, televisions, music systems or musical instruments must be kept at a level that doesn’t annoy other site users. We ask for quiet between 22:00 and 08:00. Please respect other campers who may be trying to sleep. Please respect the wildlife. We will not tolerate anti-social behaviour or language. Anyone causing a disturbance will be asked to leave and no refund will be given.
Do you have disabled facilities on site?
We have disabled toilet and shower facilities on the site, please advise us when making your booking if you require the use of these facilities and we’ll try to allocate a pitch as close as possible.
Do you have caravans or tents for hire?
Sorry we don’t hire out caravans or tents. However we do have four berth cabins that can be hired.
Can I hire camping equipment, travel cots or sleeping bags?
Sorry we don’t have tents, travel cots or sleeping bags for hire.
Can I buy gas bottles from the site?
Sorry, we do not sell any gas bottles.
Are pets allowed on the site?
We welcome well behaved small dogs, but they must be kept on leads at all times. Dogs must be kept in the caravan or motorhome at night. No dog is to be left unattended outside a caravan or motorhome.
Are dogs allowed in the cabins?
Yes, two small dogs are allowed in Barbados Cabin only.
Are there specific dog walking areas?
There are no specific dog walking areas on site; but we do have a nature trail where dogs are welcome. Dogs should be kept on a short leads at all times. Owners must clear up after their dogs.
Next to the site is a secure dog park.
What coins do I need to operate the launderette?
The machines in the launderette require one-pound coins (£1). Please bring your own washing powder.
What time is the bar open?
Where are the toilets located?
Can I bring my Staffordshire Bull terrier?
We are not currently taking bookings for tents.
Do you have a dog wash?
Is water available?
Can I book a tent pitch with electric hook up?
Am I permitted on site if I am using a van to pull my caravan?
Can I come by helicopter?
Yes, you can arrive by Helicopter; our co-ordinates are 54.04445 latitude and -0.99234 longitude to the centre of the helipad with a north-west approach on a left hand circuit.
Can I come in my pick-up truck, works van or a sign-written van?
We do not permit sign written vans, transit vans, whether sign written or not or pick up trucks. If you arrive in any of these you will be required to leave.
Do you have charging facilities for my electric or plug-in hybrid electric vehicles?
Electric vehicles cannot be charged on site.
Can I bring my twin axel caravan?
Yes we accommodate twin axle caravans.
Can we come in a DIY converted van
Only professionally converted certificated camper vans/motorhomes are allowed, no DIY conversions are acceptable.
Is there a local dog park?
Yes, there is: Flaxton Dog Park.
Is there lighting on the campsite during the night?
Unfortunately not due to this being a dark skies area, please bring a torch.
Are children allowed?
The touring park is adults only (18 years and over). The log cabins accept families.